Management and Process Mapping for Analysis and Optimization of Banking

At the end of the course the learners are able to:

• Identify opportunities for management process improvement;
• Manage constraints to improve workflow and productivity;
• Make a realistic schedule of time to take in the processes;
• Understand the interconnection and the importance of each of the processes in the whole operation;
• Identify the processes of: credit, credit recovery , business valuation ; recruitment and reception , payments to suppliers , purchases.

CONTENTS

Module I – Critical success factors for process improvement projects
Module II – Definition of the term Process
Module III – Process improvement with project management techniques
Module IV – Process Mapping - data collection
Module V – data analysis and identification of process improvements
Module VI - Implementation process - standard procedures
Module VII - Implementation process - cultural and human aspects
Module VIII - The importance of metrics - the role of information in case management
Module IX - Existing processes in loans for investment
Module X – Shopping Process
Module XI – Recruitment and Reception Process
Module XII - The process of payments to suppliers