Conflict management

At the end of the course, professionals are able to:

• Identify emerging issues of interpersonal relationships at work, apply appropriate techniques to different situations resulting from a group work, prevent and manage situations of tension and conflict.

CONTENTS

1. Lead and streamline work teams
2. The conflict situations in work teams
3. Interpersonal conflicts in context intergroup
4. Relational competence to add wills and negotiate disputes