Customer Service
This course aims to provide participants with skills and tools that improve customer satisfaction and improve the company's image.
Specific objectives:
At the end of the course, trainees will be able to:
• To value service and improve the image of the company;
• Identify techniques and methods that increase customer satisfaction;
• Use assertiveness and emotional intelligence in the relationship with the client;
• Deal with complaints and manage conflicts effectively;
• Use communication as an instrument to approach the client;
• Master sales and marketing techniques in relation to the customer.
CONTENTS
1. The service and goals of the company
2. Interpersonal relationships
3. The communication process
4. The service process
5. Service and image of the company
6. The telephone service
7. There are customers and clients
