Knowing Listen and Write- The Active Listening and Writing Techniques as a basis for good communication
This course aims to equip participants with the knowledge and skills that enable them to strengthen their effective interpersonal communication, whether through written form, by telephone or even at the level of conversation. The ability to communicate successfully, speak, write and listen skillfully will help you gain greater professional recognition and get better results at work.
Specific objectives:
- At the end of this course participants will know:
- The role of interpersonal communication in business;
- Check how and why communication fails;
- Overcoming barriers to effective communication;
- What filters affect good communication and how to use them;
- When to use written communication and when it is better to talk in person / telephone;
- Understand your audience and the purpose of your interpersonal communication;
- Increase productivity through clear and specific messages;
- Write better letters, sketches, memos, reports and short notes;
- Get higher productivity and win / win results in professional relationships;
- Develop techniques to become an active listener;
- Learn to use different levels of listening and when each is appropriate;
- Define and communicate your purpose in writing;
- What are the best techniques for achieving clarity and accuracy in writing?
CONTENTS
1. Introduction to communication;
2. The role of communication in a business environment;
3. Listen actively;
4. Business writing;
5. Write a first draft;
6. Practical exercises.
High Skills - Training and Consulting
Angola | Cape Verde | Mozambique | Portugal | São Tomé and Principe
