Seek Excellence in Customer Service and Value the Company's Image
This course aims to provide participants with skills and tools that improve customer satisfaction and improve the company's image.
Specific objectives:
At the end of the course, trainees will be able to:
• To value service and improve the image of the company;
• Identify techniques and methods that increase customer satisfaction;
• Use assertiveness and emotional intelligence in the relationship with the client;
• Deal with complaints and manage conflicts effectively;
• Use communication as an instrument to approach the client;
• Master sales and marketing skills in customer relationships
CONTENTS
1. Attending and valuing the company image
2. The relationship with the client
3. Techniques and behaviors in communication and service
4. Emotional intelligence
5. Interpersonal communication
6. How to handle complaints
7. Conflict management
8. Sales techniques and business approach
9. Pedagogical methodologies
