The importance of adequate commercial coordination in Banking

 General Objectives:
At present, the so-called Commercial Banking knows very serious constraints. Problems of risk, liquidity, capital and enhanced regulation affect business dynamics, reinforcing already known challenges such as cost of customer acquisition, customer loyalty at reduced margins or competitive dynamics.
In this context, the way in which banks organize in terms of their commercial structures is of greater importance, not only to face the challenging context, but also to internal aspects of organization, effectiveness and efficiency, standardization of processes and procedures .
The best practices to successfully address all these challenges are tested and are particularly suited to the Angolan market.
Explaining them and demonstrating them in the specific market determines the general objectives of this course.

Specific Objectives:
At the end of this action, the trainees will be able to:

• To know in detail the new challenges placed on a commercial retail network
• Know the organizational challenges of productivity, efficiency, effectiveness and internal control
• Know the importance and responsibilities of trade coordination
• Know the mission of the coordination function
• Manage and lead teams
• Manage time
• Manage conflict
• Manage by objectives

CONTENTS

Module I - The new reality and challenges of retail business
Module II - Organizational problems
Module III - The Importance of Coordination
Module IV - Leadership Issues
Module VI - Summary, conclusions and debate in the room