HighSkills

Search: 

Assertiveness - How to Improve Labor Relations through assertiveness


This course aims to equip participants with knowledge and skills that enable them to improve interpersonal relationships through the use of assertive expressions and behaviors.
 
Specific objectives:
 
At the end of the Course participants will be able to:
Distinguish between different types of communication;
Define assertiveness;
Formulate requests and affirmations assertively;
Identify the positive aspects of using assertive behavior;
Present positive indicators linked to being attentive to non-verbal language;
Cite the main organizational obstacles to effective communication.


CONTENTS

 1. Communication process and communication profiles;
2. Noise in the communication process;
3. Assertive communication;
4. Active Listening;
5. Concept of common context;
6. Barriers to communication;
7. Construction, adaptation, sending, receiving and interpreting the message;
8. Types of questions in the communication process;
9. Assertiveness and interpersonal relationships more effective;
10. Exercises and / or simulations.
High Skills - Training and Consulting
Angola | Cape Verde | About Us | Portugal | São Tomé and Principe


Next date: consult us
Schedule:
Duration: 18 Horas
Investment: Consulte-nos
PRE-REGISTRATION FORM
Company
Name *
Country
Email *
Phone *
Course *
Message
Desejo receber a newsletter da Highskills 

Autoriza a High Skills a guardar os seus dados do formulário acima. 
*Required fields