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Bank Complaints Management


At the end of the course the students are able:
  • Analyze the influence of care about customer satisfaction and loyalty also has a direct impact on the outcome of the banking product.


CONTENTS

Module I - Customer and Bank Image
Module II - Managing Customer Relations at Telephone Services and Face to Face
Module III - Steps and Techniques Service
Module IV - Effectively Dealing with Complaints


High Skills - Formação e Consultoria
Angola | Cabo- Verde | Moçambique | Portugal | S. Tomé e Princípe



Next date: consult us
Schedule:
Duration: 18 h
Investment: Consulte-nos!
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