Bank Complaints Management
At the end of the course the students are able:
- Analyze the influence of care about customer satisfaction and loyalty also has a direct impact on the outcome of the banking product.
CONTENTS
Module I - Customer and Bank Image
Module II - Managing Customer Relations at Telephone Services and Face to Face
Module III - Steps and Techniques Service
Module IV - Effectively Dealing with Complaints
High Skills - Formação e Consultoria
Angola | Cabo- Verde | Moçambique | Portugal | S. Tomé e Princípe