HighSkills

Search: 

Quality Management and Innovation in Public Services


At the end of the course, professionals are able to:
  • Recognizing the principles of quality management;
  • Assimilating on the system, a procedural development which will enable a greater effectiveness in monitoring with the Public Administration.
  • Identify the main Innovation vectors in Public Administration services.


CONTENTS

1 - THE QUALITY AND INNOVATION AS CHALLENGE IN PUBLIC ADMINISTRATION SERVICES
2 - STRUCTURE OF COMMON ASSESSMENT (Common Assessment Framework - CAF) HOW TO ORGANIZATIONAL PERFORMANCE SELF-ASSESSMENT MODEL
3 - FORM FOR SELF-ASSESSMENT PROCEDURES TO IDENTIFY THE PERFORMANCE IMPROVEMENTS OF ORGANIZATIONS OF PUBLIC ADMINISTRATION
4 - The BALANCED SCORECARD (BSC) and CAF AS ADDITIONAL TOOLS
5 - CERTIFICATION THROUGH NORM NP EN ISO 9001: 2008 IN PUBLIC ADMINISTRATION SERVICES
6 - ASSESSMENT WRITING SKILLS

High Skills - Formação e Consultoria
Angola | Cabo- Verde | Moçambique | Portugal | S. Tomé e Princípe


Next date: consult us
Schedule:
Duration: 35 Horas
Investment: Consulte - nos!
PRE-REGISTRATION FORM
Company
Name *
Country
Email *
Phone *
Course *
Message
Desejo receber a newsletter da Highskills 

Autoriza a High Skills a guardar os seus dados do formulário acima. 
*Required fields