Communicate Effectively in Stressful Situations or Difficult Publics
This course aims to equip participants with the skills, techniques and methods that will allow them to communicate effectively with difficult audiences or in stressful situations.
Specific objectives:
At the end of this course participants will know:
• Strengthen their communication skills;
• To stimulate the target audience;
• Maximize consistency between content and form of exposure;
• Develop control mechanisms for different types of participants and different situations.
CONTENTS
1. Preparation of the communication
• Control and maximization of available resources and layout in space;
• Audiovisual Media;
• Intervention Planning - a step towards success;
• Adapt the communication approach to the characteristics of the group;
• Opening and closing: two crucial moments for the management of the audience;
• Audit Capture Mechanisms.
2. The specificity of communication in situations of stress or with difficult audiences
• Management of Stress inherent in contact with the Group;
• Turn fear into a positive force;
• Dealing effectively with the different profiles of the partners;
• Techniques to "neutralize" potential saboteurs;
• The importance of high self - confidence;
Communicate with clarity and enthusiasm;
• Techniques to overcome nerves, negative feelings and anxiety;
• The role of spontaneity;
• Group persuasion on core issues in order to get the message accepted at the hearing;
• Encourage interaction by the audience and reinforce different contributions.
3. Exercises and case analysis.
