This course aims to equip participants with knowledge and skills that enable them to improve interpersonal relationships through the use of assertive expressions and behaviors.

 

Specific objectives:

 

At the end of the Course participants will be able to:

Distinguish between different types of communication;

Define assertiveness;

Formulate requests and affirmations assertively;

Identify the positive aspects of using assertive behavior;

Present positive indicators linked to being attentive to non-verbal language;

Cite the main organizational obstacles to effective communication.

2. Noise in the communication process;

3. Assertive communication;

4. Active Listening;

5. Concept of common context;

6. Barriers to communication;

7. Construction, adaptation, sending, receiving and interpreting the message;

8. Types of questions in the communication process;

9. Assertiveness and interpersonal relationships more effective;

10. Exercises and / or simulations.

High Skills - Training and Consulting

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