Process Management and Mapping - Optimization of Banking Operations
General objectives:
This course aims at equipping the participants with the knowledge, skills and tools necessary for effective process management, documentation of procedures and an analysis of the value chain to identify activities that can add value on the one hand and those that can be eliminated.
Specific objectives:
At the end of this course participants will know:
• Identify the processes of improvement of opportunities management;
• Manage constraints to improve workflow and productivity;
• Understand the interconnection and importance of each process across the organization.
• Manage constraints to improve workflow and productivity;
• Understand the interconnection and importance of each process across the organization.
CONTENTS
Module I - Evolution of the Banking Organization in the Management of Operational Processes
Module II - Principles for Modern Project Management
Module III - Responsibilities in Process Management
High Skills - Training and Consulting
Angola | Cape Verde | Mozambique | Portugal | São Tomé and Principe
