Train Active Listening to Communicate Successfully
This course aims to equip participants with active listening skills to communicate effectively.
Specific objectives:
At the end of this course participants should be able to define communication and associated concepts, realize the importance of active listening and inherent techniques in order to use them for effective communication.
CONTENTS
1. The communication process
• Definition;
• Types, Forms and Barriers;
• Reduce / eliminate the effect of obstacles in the Communication Process;
• Increase the capacity to communicate effectively;
• Use communication properly as a management tool.
2. Active listening
• Conditioning;
• Psychoaffective and physiological factors;
• Skills and development tasks;
• Techniques for effective active listening;
• The questioning and reformulation.
3. Practical exercises.
