Communication Techniques and Good Practices
This course aims to equip participants with the knowledge, techniques and best practices that enable them to improve interpersonal, intergroup and inter-organizational communication and to manage more effectively the meetings they lead or participate in.
Specific objectives:
At the end of this course participants will know:
• Define communication functions;
• State and use the main communication facilitators;
• Distinguish the main aspects of interpersonal and telephone communication;
• Highlight aspects that improve telephone communication;
• Use meetings as a privileged communication tool.
CONTENTS
1. Communication
2. Types and systems of communication
3. Interpersonal relationships
4. Team management
5. Meetings as an instrument and privileged place of communication
High Skills - Training and Consulting
Angola | Cape Verde | Mozambique | Portugal | São Tomé and Principe
