ISO 9001 Lead Implementer
At the end of the course profissioanis will be able to:
- Define and plan the implementation of a Quality Management System in accordance with ISO 9001: 2015;
- Understand the relationship between the components of a quality management system and the requirements of different stakeholders of an organization and strategic management of the same;
- To acquire the basic knowledge of management and maintenance of a quality management system;
- Managing an ISO 9001 implementation team;
- Carry out analysis and decision making in the context of quality management and risk-based thinking.
CONTENTS
Module I - Introduction to the concepts of Quality Management System (QMS) according to ISO 9001: 2015
- Introduction to management systems and process approach
- Fundamental principles of Quality - Quality Management System
- Understanding ISO 9001: 2015
- Top management responsibility
- Resource management
- Product realization / Service
- Measurement, analysis and improvement
- Selection of the approach and implementation methodology
- Creating a work team
- Definition of the QMS
- Guidance on the definition of policy and quality objectives
- Identification and analysis of customer needs and requirements
- Project plan for the implementation of a QMS
- Implementation of a document management system support structure
- Development of a training and awareness and communication program on Quality
- Resource management processes (human resources, infrastructure and work environment)
- Product realization processes / service
- Operational management of a QMS
- Control and monitoring of a QMS
- Customer Satisfaction Evaluation
- Interested parts
- Review by the management of a QMS
- Internal audits
- Implementation of a continuous improvement program / action plan
- Preparation for ISO 9001 certification audit
- Certification Body
- Certification audit of QMS
- Certification cycles QMS
- Continuous improvement of the quality management system
High Skills - Formação e Consultoria
Angola | Cabo- Verde | Moçambique | Portugal | S. Tomé e Princípe
