Interpretation ISO 9001:2015
At the end of the course the professionals will be able:
- Understand the Quality Management System;
- Know the concepts associated with the 7 principles of quality;
- The goal of a quality management system;
- The benefits of growth in business and organizational benefits of a properly implemented QMS and its impact on productivity and customer satisfaction;
- The structure ISO 9001 rules: 2015;
- Specific requirements of ISO 9001: 2105 and its informative annexes;
- Continuous system improvement and assessment methodologies;
- Certification Planning a quality management system;
- Evaluation of the effectiveness of a QMS.
CONTENTS
Module I - Regulatory Structure
Annex SL
Module II - The 7 Principles of Quality Management
Identification of quality management principles
Analysis and reflection on them
Module III - The thought based on risk and the Quality Management System
Definition of risk
Approaches possible identification / treatment of risks
Module IV - Process approach and the Quality Management System
Process concept;
Understanding, defining and managing interrelated processes of the organization.
Module V - Analysis of ISO 9001: 2015
Clause 3 - Terms and Definitions;
Clause 4 - organization context;
Clause 5 - Leadership;
Clause 6 - Planning;
Clause 7 - Support;
Clause 8 - operationalization;
Clause 9 - Performance Evaluation;
Clause 10 - Improvement;
Annex A - Clarification of the new structure, terminology and concepts;
Appendix B - Other standards related to quality management and quality management systems.
Module VI - the effectiveness of a quality management system assessment
Evaluation Methodologies
Implementation of action plans for continuous improvement
Module VII – Conclusion
Reflection on the Quality Management System as a booster that the increase in business and customer satisfaction.
Quality system management cycles
Quality management system certification, specificities of different business areas
High Skills - Formação e Consultoria
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