The Art of Conversation - Developing Conversation Skills
This course aims to provide participants with the skills, techniques and methods that will allow them to effectively converse and thus establish professional interpersonal relationships.
Specific objectives:
At the end of this course participants should be able to realize the importance of effective conversation for communicational success and being a "good" talker, an increasingly important competence in establishing lasting and productive work relationships.
CONTENTS
1.Communication
• Components and Types of Communication;
• Communication Functions;
• Communication barriers;
• Facilitating Communication Factors;
• Techniques for improving the communicative process.
2.Development of the art of conversation: what to say, how to say, who to say
• Conversation: from nature to structure;
• The art of conversation;
• Formulation of orders;
• Ability to negotiate, manage and influence;
• The importance of clarity and enthusiasm;
• Formulation of Questions and Answers;
Techniques to maximize the effectiveness of the conversation.
