Quality in Customer Service

At the end of the course, professionals are able to:

• Recognize the behaviors that promote an image of institutional excellence and personal
• Understand and construct a response to meet the citizens' expectations
• Recognize and practice a for service excellence
• Identify critical situations of care and adopt the appropriate behaviors
• Know how to work in a team
• Know share their experiences and difficulties
• Know how to adapt behavior to different relational situations
• Take decisions autonomously and satisfactory
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CONTENTS

1 - The care organizations in public administration
2 - Customer Service
3 - Code and standards of service of conduct