Service with Quality

General objectives
This course aims to equip participants with the skills that enable them to attend in a professional manner and have the satisfaction of the Customer as the focus of their service.

Specific objectives
At the end of the training, participants will be able to:
• Understand the importance of the quality of service provided to the client;
• Propose assertive customer solutions to a complaint;
• To face situations of tension or conflict;
• Understand the importance of service in organizational results;
• Recognize the link between customer service and overall results

CONTENTS

 1. Customer satisfaction as a key factor for the development of the company
2. Customer expectations
3. How to represent the company well in customer contacts
4. Listening and dealing with customer requirements
5. Managing Stress in Customer Relationship
6. How to manage conflicts to retain customer loyalty
7. Quality in Customer Service