Emotional Intelligence and Conflict Management
This seminar aims to demonstrate the relevance of Emotional Intelligence and Conflict Management in daily applicability, whether personal or professional.
Emotional Intelligence is the foundation of personal development. It is our emotions that control our decisions and it is our decisions that define the outcome of our lives as well as our internal and external conflicts.
Conflict management and our emotional part is an effective strategy to overcome barriers in the communication process and in the strategies and tactics used by the opponent.
This seminar aims to enable participants to:
• Know the personal strategies to develop to use the emotional intelligence in the day to day;
• Recognize the difference between internal versus external risks and conflicts.
Module I - Emotional Intelligence
-The importance of emotional intelligence in our daily lives;
-What is I.E .;
-Self Consciousness vs. Self Control.
Module II - Personal Relationships
-Recognize the emotions in others.
Module III - Conflict management
-Separate internal versus external risks and conflicts;
-How to use our I.E. in favor;
-Emotion versus heart versus conflict.
Practical exercises throughout the seminar