This Workshop intends to train the participants with the practical aspects of communication, equipping them and / or reinforcing their knowledge and skills in this matter.

 

Specific objectives:

At the end of this Workshop participants will know:

• Optimize your communication skills and achieve better results;

• Mastering techniques and "tricks" that allow them to better assimilate verbal information;

• Understand and interpret the information you hear better;

• Improve working relationships and reduce "misunderstandings";

• Communicate clearly and in an appropriate way, creating a climate of trust;

• Choose the right words, even in difficult circumstances.

2. Develop active listening skills

3. Increase cognitive skills to promote better understanding

4. Roadmap for clear and effective communication - good practice

5. Exercises and / or simulations.