Quality Management and Continuous Improvement Process
At the end of the course the professionals will be able:
- Provide a broad reflection on the quality of management;
- Raise awareness on the continuous improvement in the quality management system;
- Raise awareness of the fact that resources are progressively more scarce, and necessary gains in terms of efficiency in the quality process;
- Motivate to the need for companies need to increase the quality of its services and concurrently customer satisfaction through an adequate management of your system;
- Demonstrate the monetization resources likely to be effected through quality management (ISO 9001);
- Provide some instruments and problem solving analysis tools associated with products or services and how to document existing flaws;
- Point ways to the process of implementation and maintenance of the quality system in enterprises in constant continual improvement
CONTENTS
Module I - the organization's quality management system
Sectorial context
Module II - The evolution of the quality concept and definition of the continuous improvement process.
Quality system development and system life cycle
Objectives of improving the system
Module III - The non-quality costs
The efficiency gains to quality
The benefits of continual improvement
Module IV - The business dynamics according to customer satisfaction and the associated quality process
Customer satisfaction assessment methodology according to your requirements
The customer framed in the quality management system
Module V - The principles of quality management
Customer Focus;
Leadership;
Engagement of People;
Process approach;
Improvement;
Evidence-based Decision Making;
Relationship Management.
Module VI - Leadership of the quality management system and the organization's commitment
Communication
Motivation
The Qualification
Module VII - Construction of complete quality
Quality Planning
Improvement tools
Module VIII - The quality system and international standards.
ISO 9001 version 2015
Module IX - The benefits from the adoption of continuous improvement in the quality management system and associated improvement tools.
Improvement tools Continues
Risk-based thinking
Understanding Context
Improvement actions
Corrective actions
Complaints
Module X - Improved planning quality
Planning a process improvement / revision of the quality management system
High Skills - Formação e Consultoria
Angola | Cabo- Verde | Moçambique | Portugal | S. Tomé e Princípe
