This course aims to provide the participants with the necessary knowledge to develop processes that aim to improve human relations in the companies they are responsible for, thus achieving greater proximity between the team and the corresponding increase in productivity.

 

At the end of this course participants will have learned good practices aimed at improving human relations in the company.

 

1. The importance of good human relationships in personal satisfaction and organizational effectiveness;

2. How to develop a deeper understanding about yourself and others;

3. How to create spaces for reflection and exchange of experiences that contribute to a performance appropriate to the organizational context in which each element acts;

4. Basic principles of good communication;

5. How to overcome the main barriers to communication;

6. Basic principles in Conflict Management;

7. How to Manage and overcome Conflicts effectively and professionally;

8. Good practices in establishing positive and lasting interpersonal relationships.