Emotional intelligence

At the end of the course, professionals are able to:

• Identify and understand the functioning of emotional intelligence ; include IE in carrying out its policy tasks and organizational success factor, increase the efficiency of the teams improving outcomes and involvement of its employees.

 

CONTENTS

 What is Emotional Intelligence
The basic skills of emotional intelligence - empathy, communication, assertiveness and interpersonal relationship of excellence
The self-control and self-efficacy
Emotion management strategies
The emotionally intelligent behavior
Emotional intelligence and job performance
Emotional intelligence strategies