Sales Techniques for Tour Operators
General objectives:
This course aims to provide participants with knowledge and methodologies, basic to the identification and application of techniques for negotiation and sale of tourism products.
Specific objectives:
At the end of this course, participants should know:
• Understand, know, disseminate tourist products and their services;
• Understand the motivations of your clients and know how to captivate them;
• Do a comparative analysis and be a consultant with added value for your client and company;
• Ability to present products and what is the best tactic for customer loyalty
• Understand the motivations of your clients and know how to captivate them;
• Do a comparative analysis and be a consultant with added value for your client and company;
• Ability to present products and what is the best tactic for customer loyalty
CONTENTS
Module I - Sales Negotiation Techniques
Module II - Analysis and comparison of products and services
Module III - Active Listening
Module IV - Negotiation and sale
Module V - After Sales Service
High Skills - Training and Consulting
Angola | Cape Verde | Mozambique | Portugal | São Tomé and Principe
